Our CRAFT PF1 system processes and archives the PF1 orders received by the bank. You can use it to input all certificate details important to the bank using OCR/ICR technology and let them (and the image of the certificate) through the workflow defined by the bank. When processing is finished, the orders are sent to the bank's account management system.
Although the proportion of orders received via Home Banking and Internet banking systems is continuously growing these days, the volume of orders submitted in hard copy (PF1) should not be underestimated at all. Timely and reliable processing of such orders is just as important as the processing of those submitted electronically, even though processing PF1 orders takes much more work. Our CRAFT PR1 system offers a solution to that problem.
In order to accelerate the workflow we digitise the orders and read information from the images thus produced. Then we let the images and the related information through the workflow defined by the bank. Besides that, we build automatic archives from the digital images of the orders, which make the handling of complaints more efficient.
All our systems have unique functionality to match the requirements of the principal bank, but a typical workflow can be described as follows:
- Imaging, scanning
In this phase we make an electronic image of the hard copy document using an imaging device. If we want to have the image recognised using OCR/ICR technology, this device will be a scanner with a colour dropout function. If processing is done manually, this device can be a simple fax machine. If using an appropriate scanner, the reception of orders can also be processed and registered.
Scanning can be done at a central processing unit (back office), or in a distributed way, at any unit of the branch network.
- Recognition (OCR/ICR)
Our in-house developed character recognition software can read the content of the most important fields in the digital image, thus assisting or, in the case of printed documents, doing the pre-registers' work.
- Signature verification
In this phase the order is displayed to a user with the appropriate training, who can use the software to authenticate the signature on the order.
Signature card images and additional information required for authentication can be supplied by our own signature card management system called CRAFT SpecimenSignature, or the bank's own signature card management solution.
If not all information appearing in a certificate could be recognized properly, the system will display that order to staff members doing the registration, who can correct the mistakes without taking the original order in their hands, simply by looking at the digital image of the order.
- Secondary registration
In order to ensure the observance of the '4-eyes' principle, a person different from the one who registered the order verifies the registered details. This can be performed either through the secondary registration of the most important details or simply by overviewing the registered data, at the discretion of the bank.
- Signature verification for large amounts
When a preset value limit is exceeded, the system has the signature verified for the second time. This verification cannot be done by the same person who did the first signature verification.
- Verification for large amounts
When a preset value limit is exceeded, the system forwards the order to a person with appropriate privileges to verify the order details once again. This person cannot be the same person who corrected the order details or the one who did the secondary registration.
If any issue requiring the involvement of the client arises in connection to the order, the order is forwarded to the reconciliation function. Reconciliation can be done by designated staff members of the back office, staff members of the competent branch or the client relationship manager at the discretion of the bank.
When reconciliation is finished, the operators handling the given order may decide to reject it. In such a case the order must first wait for the approval of a person with the appropriate privileges, then a letter of rejection is drawn up for the client.
- Checking for duplicates
The system can check for duplicates among same-day items. An operator can decide about orders suspected to be duplicates.
- Data forwarding
Postings are made to the account management system about the order details in line with the requirements of the bank.
The system stores the details, images and processing history of orders in the archives, from which users can quickly retrieve that information based on their privileges. As a consequence of that, clients do not have to wait for hours for a solution when there is any complaint as the operator has immediate access to all information related to the order (including its digital image).
Apart from the main functions described above, we can integrate other functions and operation-related statistics into our system as required by the bank.