CRAFT also supports documents that do not require any special order processing. The CRAFT system passes digitised documents and documents received in a digital form through process steps defined by users.
This CRAFT version can be used to handle any order and even bankcard or credit applications without transferring any hard-copy documents.
Following the imaging step, the system passes orders through steps and units definable by the principal. Signature verification and risk management control can also be included in the process.
Affected units and administrators can overview the tasks assigned to them in the CRAFT system, and perform the necessary tasks in administration systems based on order images.
Recorded data and digitised images become easy to access and retrieve.
As a form of customisation, CRAFT allows adding new information during the processing and passing it on to appropriate systems.
All our systems have unique functionalities to match the requirements of the principal bank, but a typical workflow can be described as follows:
- Imaging, scanning
In this phase an electronic image is made of the hard-copy document using an imaging device. If the image is to be recognised using OCR/ICR technology, this device will be a scanner with a colour dropout function. If processing is done manually, this device can be a simple fax machine. If using an appropriate scanner, the reception of orders can also be processed and registered in this phase.
Scanning can be done at a central processing unit (back office), or in a distributed way, at any unit of the branch network.
- Signature verification
In this phase the order is displayed to a user with the appropriate training, who can use the software to authenticate the signature on the order.
Signature card images and additional information required for authentication can be supplied by our own signature card management system called CRAFT SpecimenSignature, or the bank's own signature card management solution.
The system displays orders to registration staff members, who can register indexing information without taking the original order in their hands, simply by looking at its digital image.
If any issue requiring the involvement of the customer arises in connection to an order, the order is forwarded to the reconciliation function. Reconciliation can be done by designated staff members of the back office, staff members of the competent branch or the client relationship manager as required by the bank.
- Documents to be managed by a unit
The system passes orders through the steps defined in system templates associated with the given document type. Each step can be assigned to specific units. Different units can check the pending orders assigned to them. At this phase orders can be redirected to the previous processing step or accepted.
Once an order is accepted - and if that is set for the given document type -, it is added to the documents to be checked by the unit, otherwise it is forwarded to the next step as defined by the template set for the given document.
- Documents to be checked by a unit
If it is set for their respective type, documents are added to documents to be checked by a unit in the course of their processing. Our system allows accepting or rejecting the given step at this point.
- Risk analysis
An order is forwarded to risk analysts if that processing step is set for the given document type.
The system stores the details, images and processing history of orders in the archives, from which users can quickly retrieve information based on their privileges. As a consequence of that, clients do not have to wait for hours for a solution in the case of a complaint as the operator has immediate access to all information related to their order (including digital images).
- Workflow administration
This function can be used to set the order types to be managed by the system, the processing steps associated with a given order type, the units that should perform those steps, which administration system specific steps should be performed in and whether a processing step needs to be checked using the 4-eyes principle.
Apart from the main functions described above, we can integrate other functions and operation-related statistics into our system as required by the bank.