The general rule which says that simple solutions work well when it comes to managing most problems is also true for ticketing systems. But then there are more complicated cases which our generic solution should not be prepared to handle as they would just make our transparent workflows unnecessarily complicated. To handle such situations, the CRAFT Ticketing module offers integrated workflow design tools allowing users to create multi-level workflows of any complexity and for multiple participants.
Custom workflows most suitable to fulfil the organisation’s needs help increase work efficiency.
Tools also used to design other company processes simplify the design work.
